FAQ's
What types of apparel do you offer?
At Fenom Couture, we dare to redefine your wardrobe! Explore our curated selection of stylish and versatile apparel, from the chic Double Sided Plush Casual Cardigan Coat to the eye-catching Fashion Hollow Out Printed Dress. Whether you're dressing for a casual outing or a special occasion, we've got you covered!
How can I ensure the perfect fit?
Don't leave your style to chance! Check out our size guide on the product pages to find your ideal fit. If you're still unsure, take a leap of faith and reach out to our customer support team for personalized advice!
What is your return policy?
We believe in second chances! If you're not completely satisfied with your purchase, you can return it within 30 days of delivery. Just make sure the product is in new condition, and we'll provide you with a prepaid return label. It's that simple!
How long does shipping take?
Get ready to embrace your new style! Orders are typically processed within 1-2 business days, and delivery within the UK takes about 4 to 7 business days. Keep an eye on your inbox for tracking information so you can follow your package's journey!
What should I do if my order is lost or damaged?
Don't panic! If your package goes missing or arrives damaged, reach out to our customer support team at info@fenom-couture.com. We're here to help you navigate through any challenges and ensure you get what you ordered!
Do you offer exchanges?
Absolutely! If you receive a product that’s wrong, damaged, or not as described, we’ll gladly exchange it for you without any fees. Just let us know, and we’ll make it right!
Can I track my order?
Yes, you can! Once your order has been shipped, you’ll receive a confirmation email with tracking details. Follow your package as it makes its way to you—anticipation is part of the adventure!
Do you ship internationally?
Currently, we only ship within the United Kingdom. But don’t let that hold you back! Keep an eye on our updates, as we’re always looking to expand our horizons!
How can I contact customer support?
We're just an email away! For any questions or concerns, reach out to us at info@fenom-couture.com. Our dedicated team is ready to assist you Monday to Friday, from 08:00 AM to 6:00 PM. Let’s conquer your fashion challenges together!